Welcome to Haya Travel and Tourism LLC. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before making any bookings or inquiries.

1. Services Offered

Haya Travel and Tourism LLC provides various travel services, including but not limited to:

• International and UAE domestic travel arrangements
• Visa assistance
• Ticket bookings
• Local tours

All services are subject to availability and may be governed by additional terms from third-party providers.

2. Booking Policy

• Booking Requirements: All bookings must be confirmed with full payment or a deposit, depending on the nature of the service. Required personal information must be accurate and complete.
• Confirmation: After receiving your booking request, we will send you a confirmation email with details and payment instructions. Your booking is not final until confirmed by Haya Travel and Tourism LLC.
• Changes & Cancellations: Any changes or cancellations are subject to the policies of third-party providers (e.g., airlines, hotels). Additional charges may apply, and we will inform you of any fees before proceeding with changes.

3. Payment Terms

• Methods of Payment: We accept payments through various methods. All prices are quoted in UAE Dirham (AED) unless specified otherwise.
• Payment Schedule: Full payment must be received by the stated deadline; failure to do so may result in cancellation of the booking.

4. Refund Policy

Refunds are governed by our partners’ cancellation policies and refund procedures. Refund requests should be directed to info@hayatravels.com. Please allow up to 30 days for refunds to be processed.

5. Customer Obligations

• Accurate Information: You must provide accurate information during the booking process. Haya Travel and Tourism LLC is not liable for any issues arising from incorrect information provided by you.
• Compliance with Laws: You are responsible for complying with any applicable laws, including passport, visa, and health requirements.
• Behavior: You agree to act respectfully and safely during tours or trips arranged through our services.

6. Limitations of Liability

• Third-Party Services: We act as an intermediary between you and various third-party service providers (airlines, hotels, etc.). We are not responsible for any acts or omissions of these third parties.
• Force Majeure: Haya Travel and Tourism LLC is not liable for failure to perform due to events beyond our control, including natural disasters, strikes, or government regulations.

7. Privacy

We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Haya Travel and Tourism LLC or our content suppliers. You may not reproduce, distribute, or modify any part of our website without our express written permission.

9. Governing Law

These terms are governed by the laws of the United Arab Emirates. Any disputes arising from your use of our services will be resolved in the courts of the UAE.

10. Changes to Terms and Conditions

Haya Travel and Tourism LLC reserves the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of our services indicates your acceptance of the updated terms.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Haya Travel and Tourism LLC
Lamaison Tower
Behind Lulu Hypermarket
Nuaimia 1, Ajman, UAE
Phone: +971 655 145 00
Email: info@hayatravels.com