At Haya Travel and Tourism LLC, we strive to provide our clients with flexibility and clarity regarding cancellations. Please review our cancellation policy below to understand the terms that apply to different services.

1. General Cancellation Policy

• Notification Requirement: All cancellation requests must be submitted in writing to info@hayatravels.com or by contacting our customer service team at +971 655 145 00.
• Timeline: Cancellations must be made at least [specified days] before the scheduled service to be eligible for a partial or full refund, as applicable.
• Third-Party Provider Policies: Some services, such as airline tickets or hotel reservations, are subject to the cancellation policies of third-party providers. Additional charges or non-refundable terms may apply, which we will inform you about at the time of booking.

2. Cancellations Due to Visa Issues

• If your trip is canceled due to visa issues, cancellation fees may still apply according to the terms of third-party providers. We recommend that clients apply for and confirm visa approvals well in advance of the scheduled departure date.

3. Cancellation Charges

• Cancellation charges vary based on the service. Exact charges will be informed before your payment.

4. Refund Process

• Processing Time: Refunds will typically be processed within [14-30] days, depending on your payment method and the policies of third-party service providers.
• Method of Refund: Refunds will be processed through the original payment method. In cases where this is not possible, alternative arrangements will be discussed with the client.

5. Amendments to Bookings

• Changes: If you need to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate your request, but additional fees may apply depending on the changes and third-party provider policies.
• Rebooking: For eligible cancellations, we may offer the option to rebook or reschedule at a discounted rate. Please discuss rebooking options with our team for more details.

6. Cancellations by Haya Travel and Tourism LLC

In rare cases, we may need to cancel your booking due to unforeseen circumstances, such as travel restrictions or force majeure events. In such cases, we will provide the option to:

• Receive a Full Refund for the canceled booking, or
• Reschedule Your Booking for a later date, subject to availability.

Contact Us

For any questions regarding our cancellation policy, please contact us:

Haya Travel and Tourism LLC
Lamaison Tower
Behind Lulu Hypermarket
Nuaimia 1, Ajman, UAE
Phone: +971 655 145 00
Email: info@hayatravels.com